Frequently Asked Questions

How long does it take to make the lasts and shoes?

The process can take up to 5 months from measuring to collecting your finished footwear, this time frame can change depending on the style of footwear, complexity of the feet and due to any additional fittings that may be needed.

How much does it cost?

You can find details of our pricing here or contact us on 01386 700855 or enquiries@billbird.co.uk for our latest prices

Do you pay for the lasts and footwear all in one payment?

No, we will ask you to pay for the total cost of the lasts and footwear over the period of the creation of your footwear. After your initial appointment we will ask you to pay for your Lasts. After each appointment we will ask you to pay an interim payment, at the completion stage we will ask you to pay the outstanding balance.

What are the shoes made from?

Our footwear is made from various types of specialist leathers, depending on its part within the footwear, we also use latex and memory foams for cushions and inserts, other specialist synthetic materials depending on the style and functionality of the footwear, as well as various EVA and rubber material?

What is EVA?

EVA stands for Ethylene Vinyl Acetate and is a synthetic material used for microcellular soling and adhesives. It is a co-polymer of ethylene and vinyl acetate.

Where are you based?

Our small and unique workshops are based in the beautiful surroundings of the Cotswolds, near Moreton-in-Marsh, accessible by both car and train. Alternatively we have a appointment only clinic in London, every other Thursday you can find us at Grey Flannel, Chiltern Street. We recommend you call us at the workshop to discuss where you think you might wish to see us for your appointment.

Do you offer a postal service?

We are unable to offer a postal service to have footwear created initially, due to the nature of the way we gather our vital measurements and information, we need to see you in the footwear in order to problem solve any last or footwear fitting issues. However once we have completed successful lasts and footwear, we are able to offer a service of re-ordering via the post.

Do you repair the footwear?

Yes, we can offer repairs to footwear we have made. Additionally, we are always happy to take a look at repairs to other footwear that wasn't made by us.

Can you alter the footwear?

Because of the way we construct our footwear, there are ways in which alterations can be made. Although there can be limitations of which we can advise.

Do you alter other brands footwear for Leg Length differences?

Yes we do, you can learn more about how we can help with leg length differences here